Refund policy

Return & Refund Policy

Dragonfly Artisan Studio
Artist & Owner: Molly Cushing

Last Updated: August 8, 2026

I want you to be happy with your purchase while also protecting the time, materials, and craftsmanship that go into each piece.

Returns

Eligible products may be returned within 14 days of delivery.

You must contact Dragonfly Artisan Studio within 14 days of receiving your order before sending an item back.

Items must be returned unused, undamaged, and in their original condition.

Items Not Eligible for Return

The following are final sale:

Custom artwork
Custom-made products
Personalized products
Items damaged after delivery through customer handling or use

If a custom item arrives damaged or contains an error made by Dragonfly Artisan Studio, please contact me so I can determine the appropriate resolution.

Return Shipping

The customer is responsible for all return shipping costs.

I strongly recommend using a tracked shipping service and purchasing insurance when appropriate.

Dragonfly Artisan Studio is not responsible for items lost or damaged while being returned to the studio.

Original shipping charges are non-refundable.

Condition of Returned Items

Returned products must be:

Unused
In their original condition
Free from damage, stains, odors, or alterations
Properly packaged for return shipping

If an item is returned damaged, used, altered, or in a condition materially different from when it was shipped, the refund may be reduced or denied.

Damaged Orders

If your order arrives damaged, please contact Dragonfly Artisan Studio within 48 hours of delivery.

Please provide photographs showing:

The damaged product
The shipping box
The packaging materials
Any visible exterior damage

Please keep all original packaging until the issue has been resolved.

Incorrect Orders

If you receive the wrong product or an item that is defective due to an error by Dragonfly Artisan Studio, please contact me as soon as possible.

I will work with you to determine an appropriate resolution.

Refunds

Once your return has been received and inspected, you will be notified whether the return has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund.

Refunds apply to the eligible purchase price. Original shipping charges and return shipping costs are non-refundable.

Exchanges

Dragonfly Artisan Studio does not offer direct exchanges.

If you would like a different item, please contact Dragonfly Artisan Studio and we can talk.

Custom Artwork

Custom artwork is created specifically for the individual customer.

Because custom artwork requires dedicated creative time and materials, custom orders are final sale.

Custom artwork cannot be returned because of a change of mind or personal preference.

If Dragonfly Artisan Studio is responsible for an error or the artwork arrives damaged, please contact me so I can determine an appropriate resolution.

Refused or Unclaimed Packages

If a package is refused, abandoned, or returned because the customer did not accept or claim delivery, the customer may be responsible for return shipping and additional shipping charges.

Any applicable refund will be processed after the item has been safely returned and inspected.