Shipping Policy

Dragonfly Artisan Studio
Artist & Owner: Molly Cushing

Last Updated: August 8, 2026

Thank you for supporting Dragonfly Artisan Studio and independent artwork.

Processing Time

Orders are generally processed within the timeframe stated on the individual product listing.

Original artwork and handmade or made-to-order products may require additional processing time.

If an order contains multiple products with different processing times, the order may ship together once all items are ready unless otherwise communicated.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your information carefully before submitting your order.

Dragonfly Artisan Studio is not responsible for additional shipping costs, delays, or delivery problems resulting from an incorrect or incomplete address provided by the customer.

Shipping Delays

Once an order has been handed to the shipping carrier, delivery times are controlled by the carrier.

Dragonfly Artisan Studio is not responsible for carrier delays caused by weather, holidays, transportation problems, labor disruptions, incorrect routing, or other circumstances outside my reasonable control.

Lost Packages

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

You may also contact the carrier to report the issue.

Dragonfly Artisan Studio will make reasonable efforts to assist with delivery issues but cannot guarantee replacement or refund when carrier tracking confirms delivery.

Damaged Packages

If your order arrives damaged, please contact Dragonfly Artisan Studio within 48 hours of delivery.

Photographs of the product, shipping box, and packaging materials may be required.

Please keep all packaging until the matter has been resolved.

Returned Packages

Packages returned because of an incorrect address, refusal, failure to claim delivery, or another issue caused by the customer may require additional shipping charges before being reshipped.

Any applicable refund will be subject to the Return & Refund Policy.

International Orders

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Dragonfly Artisan Studio does not control these charges and cannot guarantee how long an international shipment will take to clear customs.

Original Artwork

Original artwork is carefully packaged to help protect it during shipment.

Because original artwork is one-of-a-kind, please inspect the package and artwork promptly upon delivery and report any damage as soon as possible.

Shipping Estimates

Any shipping timeframe shown on the website is an estimate and is not a guarantee of delivery by a specific date unless expressly stated otherwise.

Contact

If you have questions about shipping or an existing order, please contact Dragonfly Artisan Studio through the contact information provided on the website.